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Judith Oppenheimer is owner and publisher of ICB Toll Free News, and ICB Consultancy. Why rely on ICB? "I've got to resubscribe ... I continue to find your newsletter useful.", David Chessler, Ph.D., President, David Chessler and Associates, Economic, Telecommunications, Statistical, and Antitrust Consulting -- "I find ICB Toll Free a definitive source for the myriad of industry detail I need to know when I need to know it.", Bill Stern, Director Corporate Communications, NeuStar, Inc. -- "When one of the largest long distance providers threatened to shut down our operations, ICB charged in and saved the day. Their knowledge of the industry and the powers behind the scenes gave us the tools needed to completely turn the tides. The impact to our bottom-line can't be measured, since we might not have been here to measure it if it wasn't for ICB.", Matthew O'Hayer, Chairman and CEO, Grand Adventures Tour & Travel -- "In doing my homework on a number of internet/telephony issues, I have to admit it, you are right about much. Good eye!", Mark Harris, International Internet Telephone Organization (IITO) -- "Keep up the good work. Your articles have been most informative.", Robert Cannon, Senior Counsel for Internet Issues, FCC Office of Plans and Policy -- "Your service is valuable and unique.", A.M. (Tony) Rutkowski, Vice President for Internet Strategy, VeriSign, Inc. -- "Great job on your coverage....keep up the great work!", David Peek, Director of Technology Strategy, NetNumber, & President of ITAB -- "ICBtollfree.com is easily the most timely, concise, and articulate source of daily industry specific information that I use. I really enjoy the fact that you have your archives available as part of the membership -- information of this quality is easily worth double or triple the annual membership fee. Thanks again Judith!", Ken Evans, CEO, The Evans Group, Newport Beach, CA, 1-800-Evans Group -- "(ICB Publisher) Judith Oppenheimer is the Paul Revere of online identity's "constitutional moment.", Chris Maroney, Co-CEO, Afternic.com -- "You guys have great information. I've only been using this service for a little over a month in doing research for our 1-800 campaign that we just launched but I have continued to use it after the campaign because I really liked the information. Thanks!", Jennifer Abbott, Senior Analyst, Product & Competitive Research, Network Solutions, Inc. -- "Very impressive ... the original 800-dot com people, ICB is way ahead of the curve, a crystal ball with a brain.", Jay Fenello, Principal, Fenello.com, Inc., and founder Iperdome, Inc., the .Per(sm) Registry. -- "Great behind-the-scenes information ...", Jeffrey Tinsley, CEO, GreatDomains.com -- "ICB HeadsUp Headlines is great! I'm an avid fan of your site...you are the expert!!", Brad Lipetz, President, 1-800 REPORTER.com -- "ICB's website and daily headline feed are a great tool to keep me informed of Toll Free issues. The recent expansion of coverage to include Domain Name and Privacy issues has raised my awareness of just how critical it is for a business to be in control of their brand and internet future. With the convergence of communications occurring so rapidly, ICB helps me to run on 'Internet Time'.", Custis F. Dunn, Executive Director, Telecom Institute -- "I'm interested in regulatory issues, industry news, and marketing trends, and find every part of ICB's website exceedingly useful and valuable.", Patricia Miller, President, TeleServices, Inc. -- "Success today is measured in Internet time, so its imperative for businesses to move quickly and decisively on multiple fronts. For instance, telecommunications regulations govern customer access channels, which ultimately impact our ability to build a strong, recognizable brand. ICB keeps us up on the changing marketplace providing intelligence we consider a critical driver of our business.”, Emil G. Michael, Director of Business Development, Tellme Networks, Inc. -- "ICB is a superb real-time source for staying on top of the growing cross-linkages between toll-free service and the Internet. With daily review of developments in the toll-free, and now internet marketing industries, I get great value for my annual subscription, plus I've learned a lot about increasing linkages and cross-marketing in these areas.", Jim Hawkins, Senior Executive, BellSouth Public Communications -- "We've invested a lot of money in our brand. ICB is our eyes and ears.", Richard Sapio, CEO, MUTUALS.COM -- "ICB on my daily 'must read' list. It provides a wonderful, informative service.”, Kim Crowther, President, Regal Results, Inc. -- "Thanks! After a great amount of effort over a 4-6 month period - we finally got 1 888-HUNGRY-2 released and activated - without your timely notices, we would have missed the boat.", John Mennell, Executive Director, 1 800 HUNGRY-2: Rapid Action Food Team -- "Thanks!", Susan Weatherson, Staff Administrator, GTE -- "Thanks - this is information we've been waiting for.", Donna Nielsen, Senior Manager, Cable & Wireless -- "I hate missing any of your valuable information.", Chuck Eckenberg, Executive Director, TeleHub Network Services -- "... invaluable ... excellent service.", Jill Wade, Director - Strategic Marketing, SBC Operations -- "Your service is invaluable.", Paul H. Davis, Operations, The Davis Company -- "I view your service almost everyday ... great value ... I'm a satisfied customer of ICB!", Glen Davidson, President, ATG Technologies -- "ICB TOLL FREE just keeps getting better and better. The information you somehow get is very helpful in running my business. Keep up the good work.", Scott Richards, President, DIAL 800 Inc. -- "I rely on ICB Toll Free to keep up with industry news.", Brian Regan, Development Director for Toll-Free Applications, Bellcore. -- "Of all the news I get every day, I read ICB religiously...", Steve Parker, President, Travel 800 LLC -- "As a Cable & Wireless Product Manager, I need to keep up-to-date on what is happening in the toll-free industry and areas that affect my customers. I rely on ICB Toll Free News each morning to keep me current on industry trends and to maintain our competitive edge.", Donald Cranford, Product Manager, Cable & Wireless, Inc. -- "I find ICB TOLL FREE NEWS indispensable in keeping up with the toll-free industry. It has it all. I check it every single day and always learn something new.", Bill Black, Vice President, Fleishman-Hillard International Communications, Inc. -- "ICB really is the most up to date source for information about the Toll Free Industry I have found. It's a single source for information that would take me hours to find each day, if I could even locate the information myself! Well worth the price... provides totally unbiased coverage of the most important issues, and documents the most salient news and regulatory issues that impact the industry.", Steve Green, President, Prepaid Media, Inc. -- "...impressed at the level of coverage you bring to our industry... the value of being online with you...", Saul Wilner, President, 1 800 GRANOLA -- "ICB TOLL FREE NEWS is the only up to date, on line information source devoted to toll free service.", J. Walker, Regulatory Counsel, Preferred Carrier Services. -- "...critical source of information on the ever-changing 800/888 toll-free industry.", C. Barton, President, Wholesale Carrier Services. -- "ICB TOLL FREE is an important resource for any organization that depends on 800/888 service.", Wayne Sachs, Attorney, Los Angeles -- "ICB sorts through an unbelievable pile of telecom information and events and tell me what I need to know in an easily understandable fashion.", Phil White, Operations Support, Trimark Investment Management Inc. (Mutual Funds) -- "As a former print publisher myself, I am impressed with the breadth and scope of ICB TOLL FREE NEWS.", Rick Rector, Director Business Development, New England 800 Company. Ms. Oppenheimer is also president of ICB Toll Free Consultancy, a leading source of toll free expertise. Services include litigation support, lost and stolen number retrieval, and management of vanity number acquisition issues. ICB Toll Free Consultancy has been advising business owners, corporate marketers, and the telecom industries, since 1993. Ms. Oppenheimer also owns WhoSells800.com, providing definitive direction to the best toll free service vendors for your business and residential needs.
Current Business Activities
ICB is a leading source of toll-free and domain name information and support, advising corporate users, call centers, marketing firms and trade associations, on applicable marketing, regulatory and legislative issues. With a watchful eye on industry standards forums, FCC and NANC proposals, ICANN and Congress, carrier maneuvers, and civil court proceedings over toll-free brand, domain name and trademark disputes, ICB delivers strategic intelligence -- well in advance of public distribution. ICB also pinch hits when others drop the ball. In a closely held system with no guarantees, ICB has successfully orchestrated, and audited, thousands of 888 replication set-asides, retrieved lost and stolen 800 numbers, facilitated porting and routing of toll-free numbers, and navigated users through the universal freephone maze. ICB also advises attorneys and telco subscribers regarding litigation, negotiation, and other business matters, and sells only toll free services that it endorses, at WhoSells800.com. ICB is also a founding member and aggressive advocate for end users in the ENUM Forum, and the 1-800 American Free Trade Association.
Business and Professional Experience
President, ICB Consultancy. Publisher, ICB Toll Free News, Publisher, WhoSells800.com, Owner/Moderator, Toll Free Service Users Mail List (TOLLFREE-L.) Ms. Oppenheimer has served on the TeleServices Industry Association's Legislative Action Committee and the Interactive Telephone Council, and currently serves on the Domain Name Sponsoring Organization of ICANN (The Internet Corporation for Assigned Names and Numbers), the IETF (Internet Engineering Task Force) ENUM Working Group, the United States International Telecommunication Advisory Committee (ITAC) of the Department of State on U.S. Telecommunications Standardization (ITAC-T) Study Group A (U.S. policy, standardization, regulatory, and competitive aspects of the operations and tariffs of telecommunications services) on ENUM, the NANC (North American Numbering Council) Toll Free Issue Management Group, and industry forum SNAC (SMS/800 Number Administration Committee, sponsored by ATIS, the Alliance for Telecommunications Industry Solutions, which designs the products, services, standards and practices of toll-free). Ms. Oppenheimer is a founding member of ENUM Forum, an open industry forum formed at the recommendation of the State Department ITAC Ad Hoc, and a founding member of 1800AFTA (1 800 American Free Trade Association), formed to serve as a proactive force to create a positive regulatory and market environment for 1-800 service.
Books and Manuals Written
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Association Membership
Ms. Oppenheimer has served on the TeleServices Industry Association's Legislative Action Committee and the Interactive Telephone Council, and currently serves on the Domain Name Sponsoring Organization of ICANN (The Internet Corporation for Assigned Names and Numbers), the IETF (Internet Engineering Task Force) ENUM Working Group, the United States International Telecommunication Advisory Committee (ITAC) of the Department of State on U.S. Telecommunications Standardization (ITAC-T) Study Group A (U.S. policy, standardization, regulatory, and competitive aspects of the operations and tariffs of telecommunications services) on ENUM, the NANC (North American Numbering Council) Toll Free Issue Management Group, and industry forum SNAC (SMS/800 Number Administration Committee, sponsored by ATIS, the Alliance for Telecommunications Industry Solutions, which designs the products, services, standards and practices of toll-free). Ms. Oppenheimer is a founding member of ENUM Forum, an open industry forum formed at the recommendation of the State Department ITAC Ad Hoc, and a founding member of 1800AFTA (1 800 American Free Trade Association), formed to serve as a proactive force to create a positive regulatory and market environment for 1-800 service.
Articles Published
Judith Oppenheimer has been featured or quoted in The Washington Post, The Industry Standard, ICANNWatch, InternetNews.com, The St. Petersburg Times, World Telemedia 2000, Investor's Business Daily, DIRECT, Washington Internet Daily, InfoWorld, The Dot, Wired, The Roving Reporter, Inter@ctive Week, on24 Financial i-network, DomainNotes, Office.com, Internet News Radio, Target Marketing, eMarketer, Omaha World Herarld, the New Jersey Star Ledger, ISP News, The Discount Long Distance Digest, InternetWorld.de, Catalog Age, Cowles Business Publications' Direct NewsLine, DM News,Telemedia News & Views, Business First, The Audiofax, Call Center Magazine, Ad Age, AIN News, the Infomercial Marketing Report, InfoText, and Book Marketing Digest, and is a frequent contributor to numerous Internet digests. see http://judithoppenheimer.com/articles.html
In savvy political fashion, the strategy here is one of semantics: trademark interests claim dire need for “trademark protection," when what they really want is "trademark supremacy," the divine right to any domain name, trademark-related or not.
With customer demand for toll free vanity numbers soaring, the Federal Communications Commission has ordered the release of approximately 190,000 vanity 888 numbers, beginning April 5 at noon EST.
How to extend the life of your advertising, increase calls by 25% or more, and improve the quality of your leads to people who are ready to buy - on a small business budget.
Vanity phone numbers dramatically increase advertising response rates, according to a new study. The results of this study are overwhelming evidence that vanity numbers are truly indispensable.
In a regulatory environment where the FCC has ruled that user-interest-in-vanity number-issues should be addressed by the courts under the trademark protection laws, and furthermore, where the Commission's own regulations prohibit the free market from resolving these concerns, 1 800 FLOWERS goes to court.
Twenty-four percent of television commercials contain a toll-free number; of those, 91% using the 800 prefix and 57% of which are vanity (numbers that translate into words for easy recall).
Judith Oppenheimer
Publisher
ICB Toll Free News
160 East 26th Street
New York, NY 10010
TEL: 212 684-7210
joppenheimer@icbtollfree.com
Rainbow Pages, Inc. is a Media, Communication, Information, and Transaction company operating on the internet serving millions of people globally.
The company creates and manages technology and tools in order to make its own web services available to companies, business people, professionals, and consumers.
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